Order Cancellations & Returns Policy
At SARIYAA.COM, we strive to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order.
Q: Why a "24 Hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
Q: And what if I cancel after 24 hours of ordering?
A: a) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
b) We provide the refund for all such orders in the form of a Gift Card/Coupon Code only. This card/coupon is redeemable on our Website within a stipulated period from time of issuance.
c) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
Q: Could there be a delay at SARIYAA.COM because of "unforeseen circumstances"?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
a) Accept a Gift Card of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
b) b) Opt to receive a refund of your money.
Q: But if i am unable to find an alternative Ethnic Fashion Statement?
A: In such cases, we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest. We also offer a compensation by way of gift card or discount coupon depending upon the order value and delay in communication.
Q: I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to :
a) Update their complete shipping details;
b) Update measurement attributes; or
c) Verify or give their consent if required on certain pending notifications within the requested time As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Gift Card/Coupon code against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well. Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
POST SHIPMENT RETURNS
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. At SARIYAA.COM, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that
a) Item(s) may get damaged during transit; or
b) There may be a manufacturing defect which didn't get noticed during packing; or
c) A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our SALE Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
Q: What are the steps of returning any item ordered from SARIYAA.COM?
A: a) - Informing Sariyaa In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. Please feel free to call and share your grievances with our Customer Service or write to us on info@SARIYAA.COM.
b) Confirmation email from SARIYAA.COM
You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference. Please note: Incase needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
c) Shipping Back the Items
When Shipping back the items:
a) As would be advised in our return authorization e-mail, our logistics partner will pick the product (will be confirmed by email/call) or you will need to the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
b) Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
c) Please do not forget to mark the packaging as "Defective Items for Returns" and not for sale.
d) Item Receipt and Inspection at SARIYAA Warehouse. As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
e) Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis –
1. Choosing an alternate Ethnic Treasure as a replacement of equal value
2. A Gift Card/coupon code to be used later for shopping on SARIYAA.COM
3. Refund as decided on a case to case basis.
A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
1. An Item Replacement
2. Issuance of a Gift Card/Coupon code
3. A Refund of order value
Q: What will be the value of Refund/Gift Card/Coupon in case I opt for the same?
A: 100% of the value of the goods including Shipping Costs. (as applicable) will be ensured.
In any case, the refunds will not exceed the actual amount paid by you.
Q: But I had to pay the courier service for shipping the item back!
A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: Are there any reasons you might not provide me with all three options or no option?
A: SARIYAA.COM's Customer Care representative will reach out to you with limited alternatives for below cases:
1. 1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Gift Card/Coupon redeemable during your next purchase with SARIYAA.COM. In case you had opted for Free Shipping scheme while ordering the item under question, the Cost of Shipping will be deducted from the refund amount.
2. If there was a Delay due to God or the Government Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case SARIYAA.COM shall not refund, return or exchange any order on request.
3. In case you realize that you might have made an error while ordering, we would ask you to bear the additional charges of shipping.
Q: How long does it usually take for Returned Items to reach back to the SARIYAA Warehouse?
A: Any shipment returned within 3-4 days to reach if sent through DTDC/Delhivery. Exact time taken for transit would depend on the nature of the product and your location.
MORE DETAILS ABOUT REFUNDS
Q: I'm thinking about seeking a Refund. Are there any specific points to know?
A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.
A: Payments and Transfers are dependent on Banks and Local Laws. We've still attempted to estimate the time it might take to get your funds reimbursed below:
Mode Of Payment Refund Resolution Time Refund Mode
Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?
|Mode Of Payment Refund ||Resolution Time||Refund Mode
|Credit Card||10 business days from the Date of Initiation||Credit Card
|Dedit Card||10 business days from the Date of Initiation||Dedit Card
|Wire-CITI||2 business days from the Date of Initiation||Wire
|COD||2 business days from the Date of Initiation||NEFT
|DBD-ICICI||2 business days from the Date of Initiation||
A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3) 3. Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
4) In case you used a Coupon Code or a Gift Card to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
Q: What about charges levied by Banks, Credit Cards companies and Local Taxes?
A:Credit Card Fees
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is an SARIYAA Gift Card, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Gift Card equivalent to the final accepted value of creditable funds.
For orders placed using Bank Transfers, refunds would be issued only as Gift Cards.
Local Taxes :
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.